Secrets of Guarantees and Policies
Your best protection is to get everything in writing.
When looking for a HVAC company to do your installation and maintenance, make sure to ask about all of their home heating and cooling guarantees. Your best protection is to get everything in writing. You're going to hear all kinds of promises, but they don't mean anything until you have them written down on company stationery and signed by the salesperson.
Make sure you ask what kind of policy they have regarding your satisfaction. Forget warranties and service agreements. What will they do if you're not happy with their work?
Some companies offer complete money-back guarantees. Others promise to replace your new HVAC equipment with another brand.
If the HVAC company is a member of the Better Business Bureau, they may belong to the Customer Care program and "Pledge to Arbitrate". If they do, you are more likely to reach a satisfactory conclusion if you're not happy with your new system.