Join the Preferred Client Club
You might think that all heating and cooling companies are the same - they're not. Most companies don't have the service, training, and technical savvy like Total Comfort. That's why we're proud to offer all of the convenience, comfort, savings, and peace of mind that comes with our Preferred Client Club. See how our Preferred Client Club stacks up against the home service plus repair plan provided by CenterPoint Energy. Check it out now!
Membership Benefits:
Worry-free and hassle-free home comfort
Do you want your home to be comfortable without worrying about dealing with unscrupulous repair guys or the hassle of breakdowns due to little or no maintenance? If you are like our PCC members – you've got enough on your plate. That's why we created the Preferred Client Club – for homeowners who value year-round comfort, convenience, professionalism, and great service.
Priority scheduling
Even with regular maintenance, things can break. We protect our PCC family from the whims of nature by guaranteeing same day service when you call before noon and no later than next day service when you call after noon. In extreme weather conditions, heating and cooling systems are worked their hardest and are therefore most likely to fail at the worst time. Calling around for service at these times can be frustrating because everyone's work load is full and the delays can be from 3-4 days to 1-2 weeks.
PCC members come first.
15% off all repairs
PCC members receive a 15% discount on any needed repairs.
PCC members save money.
$50 in loyalty credits annually
You earn $50 in loyalty credits for each consecutive year of membership. They can be used for up to 10% off the purchase price of any home comfort equipment we sell. Use your accumulated loyalty credits for up to 10% off the purchase price of furnaces, air conditions, heat pumps, whole-home humidifiers, media air cleaners, garage heaters and much more! Credits never expire as long as your membership is active. There is no limit to the amount of loyalty credits you can accrue. You can even share them with family and friends in the 7-county metro area!
PCC members are rewarded.
Summer and winter tune-ups
We don't just eyeball your equipment. We make sure it runs at peak efficiency and effectiveness. Our exclusive Ultimate tune-up is a 16-point Summer Season and 17-point Winter Season tune-up. Although we can't guarantee you'll never have a breakdown, maintaining both systems helps ensure you'll be prepared for any season. Also, most warranties exclude 'repairs due to lack of regular routine maintenance.' Would you like to learn more about our summer and winter tune-ups?
PCC members are covered.
The Ultimate Tune-Up
Your system will be carefully inspected and serviced during the summer season and winter season. The tune-ups will be performed during regular business hours by our skilled technicians providing the most thorough cleaning and inspection process you can get.
16-Point Summer Season Tune-Up
- Lubricate all moving parts (including blower motor and condenser fan)
- Install gauges, record operating pressures and temperatures
- Evaluate condition of filters, replace with filter supplied by client
- Measure refrigerant superheat
- Flush condensate drain to protect against overflow
- Clean outdoor condenser coil
- Check blower motor (and belt if applicable)
- Test temperature drop at return and supply air, adjust blower speed if necessary
- Monitor voltage and amperage in all motors, test for worn bearings
- Test operation and condition of compressor and compressor contactor
- Safety test all controls for proper operation
- Inspect start and run capacitors and relays for bulges, rust, and leaks
- Tighten and safety test all wires and connections
- Check thermostat and confirm proper operation, including mercury bulb
- Clean up area
- Debrief client on equipment condition
17-Point Winter Season Tune-Up
- Clean sensor, burners, and inspect heat exchanger
- Clean and adjust thermostat
- Lubricate all motor bearings
- Evaluate condition of filters, replace with filter supplied by client
- Test and adjust operation of safety and operating controls
- Clean and adjust pilot assembly
- Inspect flue pipe and draft diverter
- Monitor for combustion leaks
- Test gas valve operation
- Check blower motor (and belt if applicable)
- Test and tighten all wiring and connections
- Adjust burner for maximum efficiency
- Test temperature rise
- Carbon monoxide check
- Check thermostat and confirm proper operation, including mercury bulb
- Clean up area
- Debrief client on equipment condition
Locked-in service call and diagnosis fee
Regardless of the weather extremes or heavy workload, members only pay $79.95 for same day/next day service calls. Non-members will pay anywhere from $89.95 - $224.95 and may have to wait up to a week just to see our bright, shining faces.
PCC members get consistent service and pricing.
Affiliate Agreements
Preferred Client Club members are able to take advantage of affiliate agreements with plumbing, electrical, water softening & purification, and duct & carpet cleaning resources.
Existing PCC members that have used this online service before can login here. If you are an existing PCC member, and this is your first time using our online service, please fill out the email form below and we'll send you a Username and Password to use when logging in. Or, call us for assistance in verifying your account information and status and we'll provide you with a Username and Password over the phone.